Being hit by someone else's mistake is bad enough — paying for the consequences shouldn't fall on you. If you've been in a non-fault accident in Glasgow, SRL Recovery can handle the entire process at no upfront cost: recovery from the scene, claim management against the at-fault driver's insurance, and arranging a like-for-like replacement vehicle while yours is being repaired.
How non-fault recovery actually works
When you're not at fault, the at-fault driver's insurer is legally responsible for putting you back in the position you were in before the accident. That includes: recovering your vehicle, repairing or writing it off, providing you with a comparable replacement vehicle while you're without yours, and covering any other reasonable losses.
The catch is that getting all of that done correctly takes time and paperwork. We handle it. You don't pay us anything — we recover our costs from the at-fault insurer at the end of the claim.
What you get with a non-fault claim
Free vehicle recovery from the accident scene to a repairer of your choice. Free replacement vehicle (like-for-like — if you drive a BMW, you get a BMW) until yours is repaired or written off. Full claim management against the third-party insurer. No effect on your no-claims bonus if handled correctly. No call to your own insurer required (in most cases).
All of this depends on liability being clear — if there's a dispute about who was at fault, the process gets more complex. We'll be straight with you on the call about whether your situation qualifies.
Why choose SRL Recovery
- check_circleZero upfront cost — ever
- check_circleLike-for-like replacement vehicle
- check_circleNo effect on your no-claims bonus
- check_circleClaim handled end-to-end
- check_circleMost cases resolved within 7–14 days
Common questions
How do I know if my accident counts as non-fault?
If the other driver was clearly responsible (rear-ended you, ran a red light, pulled out on you etc) and their insurer accepts liability, it's a non-fault claim. We'll discuss your specific situation on the call.
Will this affect my no-claims discount?
A properly-handled non-fault claim should not affect your no-claims discount. We take care to ensure liability is correctly recorded and your insurer is informed appropriately.
How quickly can I get a replacement vehicle?
Usually within 24–48 hours of the claim being lodged. The replacement is provided by a credit hire company we work with, and you'll get a like-for-like vehicle in terms of size and specification.
What if the other driver disputes liability?
Disputed-liability cases take longer and can be more complex, but we'll still help you through it. The replacement vehicle may not be available immediately if liability is in question.