Had an Accident?
Don't Call Your Insurance Yet
If the accident wasn't your fault, SRL Recovery handles everything start to finish — recovery from the scene, a like-for-like hire car (we aim to arrange within 24 hours), and full claim management at zero cost to non-fault customers. Most people don't know what they're entitled to. We do.
warningWhy You Should NOT Call Your Insurer First
Most people's instinct after an accident is to call their own insurance company. If the accident was not your fault, this is one of the most common — and costly — mistakes we see people make every single day.
- closeCalling your own insurer can trigger your own policy — even if the other driver was at fault. This can affect your no-claims bonus and increase your premium at renewal.
- closeYour insurer will provide a basic courtesy car, not a like-for-like replacement. You're legally entitled to a vehicle matching yours in size and specification.
- closeThey will direct your car to their preferred repairer — which may not deliver the best repair quality or timescale for you.
- closeGoing through your own insurer often significantly reduces the total compensation you're able to recover for the accident.
Full coverage
Non-Fault or At-Fault —
We Handle Both
Zero Cost. Full Entitlement.
The other driver caused the accident — their insurer pays for everything. Most people don't realise the full extent of what they're entitled to recover. We make sure you get every penny.
- check_circleImmediate vehicle recovery from the scene
- check_circleLike-for-like hire car — we aim to arrange within 24 hours
- check_circleSecure vehicle storage
- check_circleVehicle repaired to pre-accident condition
- check_circleFull claim managed against the at-fault insurer
- check_circleNo-claims bonus fully protected
- check_circleYour own insurer never contacted
- check_circleFree legal advice included
- check_circleStress-free experience — call for free advice
- check_circleHistoric personal injury claims up to 3 years — we can help
- check_circleHelp with your policy excess
No Upfront Cost. No Hassle.
Even when the accident was your fault, you shouldn't have to spend hours on hold with your insurer. We handle everything directly — from recovery to repair — so you don't have to.
- check_circleImmediate vehicle recovery from the scene
- check_circleSecure storage arranged
- check_circleWe deal directly with your insurance company for you
- check_circleFull claim administration handled on your behalf
- check_circleStress-free experience — call for free advice
- check_circleNo hours on the phone — we do it all
Passengers in an at-fault vehicle can still claim personal injury compensation — average £3,000 per person. The at-fault driver cannot claim personal injury. Standard policy excess applies as per your insurance agreement.
Every stage covered
We Handle It All — Start to Finish
Scene Recovery
We recover your vehicle from the accident scene immediately, 24/7. Day or night, anywhere in Glasgow — we dispatch straight away and handle Police Scotland coordination if needed.
Secure Storage
Your vehicle goes into secure, covered storage while the claim is processed. Storage costs are claimed back from the relevant insurer — you pay nothing upfront.
Like-for-Like Hire Car
Non-fault customers get a replacement vehicle matching theirs in size and specification — we aim to arrange within 24 hours. Not a small runabout. A proper, like-for-like car at no cost to you.
Repair Through Insurance
We coordinate repairs through approved repairers to return your vehicle to pre-accident condition. For non-fault claims, all repair costs are billed directly to the at-fault insurer.
Full Claim Management
The paperwork, chasing, calls, and admin — all handled by our team. You'll be kept informed at every step without having to deal with insurers yourself.
No-Claims Protection
For non-fault claims, we ensure your own policy is never triggered. Your no-claims bonus stays intact and your premium is completely unaffected.
Step by step
What Happens After You Call Us
Call SRL Recovery
Call 07776 356 556 from the accident scene. Tell us where you are, what happened, and whether you were at fault. We'll take it from there — no need to call anyone else first.
We recover your vehicle
Our truck arrives, recovers your vehicle safely from the scene, and transports it to secure storage. We handle any Police Scotland coordination if required.
Hire car arranged (non-fault)
For non-fault claims, we aim to arrange a like-for-like replacement vehicle within 24 hours so you're never stranded. This is provided at zero cost to you — claimed back from the at-fault insurer.
We manage the claim
We deal directly with the relevant insurer on your behalf — the at-fault driver's insurer for non-fault claims, your own insurer for at-fault. You don't spend hours on hold.
Your vehicle is repaired or settled
Your car is repaired to pre-accident condition through our approved repairer network, or written off with a fair settlement. Either way, you get the outcome you're entitled to.
Questions answered
Accident Claims — What You Need to Know
Should I call my insurance company after a non-fault accident?
If the accident was not your fault, call SRL Recovery beforeyou call your own insurer. Calling your insurer first can trigger your own policy, affect your no-claims bonus, and reduce your total compensation. We deal directly with the at-fault driver's insurer — your own policy stays completely untouched.
How much does non-fault accident recovery cost me?
Nothing. Zero. We handle your recovery, hire car, storage, and full claim management at no upfront cost to you. Our fees are recovered from the at-fault driver's insurance at the end of the process.
How quickly can I get a hire car?
For non-fault claims, we aim to arrange a like-for-like replacement vehicle within 24 hours. This isn't a basic courtesy car — you get a vehicle matching yours in type and size. If you drive an SUV, you get an SUV. If you drive a BMW, you get an equivalent BMW.
What does “like-for-like” hire car actually mean?
It means your replacement vehicle matches what you normally drive. Your insurer would give you a small courtesy car regardless of what you own. We get you a proper equivalent — the same class and size — so you're not inconvenienced any more than necessary.
What's the average non-fault settlement?
SRL Recovery secures an average of £3,000 per person in the vehicle for non-fault customers. This covers recovery costs, storage, hire car, personal injury, and any additional losses incurred as a direct result of the accident.
What if the accident was my fault?
At-fault recovery is also handled at no upfront cost to you. We deal directly with your insurance company, arrange secure storage, coordinate your vehicle's repair, and manage all the paperwork. Standard policy excess applies per your insurance agreement.
Where will my car be stored after the accident?
Your vehicle goes into secure, covered storage immediately after recovery. We coordinate with the relevant insurer to ensure all storage costs are covered as part of the claim — you pay nothing upfront for this.
Will my no-claims bonus be affected?
For non-fault claims handled correctly through us, your no-claims bonus should not be affected at all. Because we deal directly with the at-fault insurer rather than going through your own policy, your insurer has no grounds to adjust your premium.
Can I claim for personal injury after a non-fault accident?
Yes. If you were injured in a non-fault accident, you may be entitled to personal injury compensation — averaging £3,000 per person in the vehicle. We can help you pursue historic personal injury claims up to 3 years after the accident. Call us for free advice on what you're entitled to.
Can at-fault passengers claim personal injury?
Yes. Passengers in an at-fault vehicle can still make a personal injury claim — average £3,000 per person. The at-fault driver cannot claim personal injury compensation, but passengers are not considered at fault and retain their right to claim.
Can you help with my policy excess?
Yes. We can advise on and help you recover your policy excess as part of the claims process. Call us for free advice on your specific situation.
Been in an Accident in Glasgow?
Call us before you call anyone else. We'll tell you exactly what you're entitled to and get everything moving — at zero cost to you, 24 hours a day.
Terms and conditions apply. All services are subject to eligibility and the specific circumstances of your claim. Personal injury claims are subject to relevant limitation periods (typically 3 years from the date of the accident). Settlement figures are averages and individual outcomes may vary.